14hib Privacy Policy — How We Keep Your Information Safe

1. Introduction & Scope

Welcome to 14hib. This Privacy Policy ("Policy") applies to the 14hib platform, website (https://14hib.pro), and all associated services. By using our services, you are deemed to have accepted the terms of this Privacy Policy.

14hib believes that every user's privacy is a fundamental right. We collect only what is necessary and store it with the highest level of security. Our privacy policy is built on full transparency — no hidden information, written in plain, straightforward language without complex legal jargon.

If you have any questions after reading this policy, please reach out to our support team. We are always here to help.

2. Information We Collect

14hib collects two types of information from you — what you voluntarily provide, and what is automatically generated through your use of the platform. Details are outlined below:

a) Information you provide directly:

• Full Name, Date of Birth, and Gender
• Email Address & Mobile Number
• Username and Password (Encrypted)
• Address and Country Information
• Payment method details (Mobile Banking/Nagad/Rocket number)
• A copy of your national ID or passport for identity verification

b) Automatically Collected Information:

• IP Address & Device Information
• Browser Type and Operating System
• Platform Activity and Session Data
• Cookies & Similar Tracking Technologies
• Transaction History & Gaming Activity

3. How Your Information Is Used

14hib uses your information solely for specific, legitimate purposes. Below we clearly explain the reasons we process your data:

We never use your information for any purpose not listed above. If we need to use your data for a new purpose in the future, we will seek your consent beforehand.

4. Who Your Information Is Shared With

14hib never sells your personal information. However, in limited circumstances, certain data may be shared with specific third parties:

• Payment Provider: Necessary information is shared with payment providers such as Mobile Banking, Nagad, and Rocket to process your transactions.
• KYC Verification Provider: Documents may be shared with licensed KYC service providers for identity verification purposes.
• Legal Authorities: Data may be shared with government authorities when required by a court order or legal obligation.
• Technology Service Providers: Limited data may be shared with technical partners responsible for hosting, cloud services, and cybersecurity.

All third parties are required to comply with 14hib's strict data protection policies. They may only use the information for the specific purposes for which it was shared.

5. How We Protect Your Information

14hib employs industry-leading security measures to protect your information. Our security framework includes:

• 256-bit SSL Encryption: All data transmissions take place over encrypted channels.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): Two-factor authentication is available when logging into your account.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Secure Data Centers: Our servers are housed in internationally certified, secure data centers.

6. Cookie Policy

14hib uses cookies to enhance your experience. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential Cookies: These cookies are required to maintain your login session and ensure security. They cannot be disabled.
• Performance Cookies: These cookies help us understand which parts of the website are being used and how. They can be disabled.
• Functionality Cookies: Used to remember your language preference and other personalization settings.

You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some website features.

7. Your Privacy Rights

Every registered member of 14hib has a number of important rights regarding their personal information:

• Right to Access Your Data: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: If you would like a copy of your data in a readable format, we will provide one upon request.
• Right to Opt Out of Marketing Communications: You can unsubscribe from promotional emails or messages at any time.

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 business days.

8. Children's Privacy

14hib is strictly for adults. We do not collect or store information from anyone under the age of 18. If we are informed that a minor has registered on our platform, we will immediately close that account and delete all associated data.

A note to parents: please monitor your child's internet activity. If you believe your minor child is using 14hib, contact our support team immediately.

9. Data Retention Period

14hib retains your information only for as long as necessary. The retention periods for different types of data are listed below:

• Account Information: For the full duration the account is active, plus 5 years after closure (for legal compliance).
• Transaction Information: 7 years (as required by financial regulatory obligations).
• KYC Documents: 5 years after account closure.
• Support Chat History: 2 years.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the defined retention period expires, we securely delete or anonymize all data.

10. Policy Changes

14hib reserves the right to update this privacy policy, in whole or in part, at any time. Before any changes take effect, we will notify you through the following methods:

• A notice will be published at the top of the website.
• A summary of changes will be sent to your registered email address.
• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, a separate notification will be displayed at login.

Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy. If you object to the new policy, you may request that your account be closed.

11. Contact Us

For any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is available 24 hours a day, 7 days a week.

For answers to common questions, visit our FAQ Page View.